Zammad
Zammad
A web based open source helpdesk/customer support system.
Zammad is a modern, open-source helpdesk and ticketing system. Created by the original founder of OTRS, it focuses heavily on a clean, intuitive, and fast user interface for support agents.
It acts as a multichannel inbox, aggregating customer requests from emails, web chats, Twitter, Facebook, and phone calls into a single unified dashboard, dramatically improving agent response times.
Key Features
- Multichannel support (Email, Chat, Social Media)
- Modern, fast, React-based user interface
- Full-text search engine integration
- Time tracking and SLA management
- Granular role-based access control
Frequently Asked Questions
Yes, Zammad is open source. It is released under the AGPL 3.0 license.
You can use Zammad as a free, open-source alternative to Zendesk.
Yes, Zammad can be self-hosted on your own server or cloud infrastructure.
It is built using JavaScript, Ruby, TypeScript, Vue, CoffeeScript.
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